FAQ's

1. Can I get an instant quote for my order?

Yes, you can get it. At Clouds Packaging, we provide you with an instant quote for your order; you just have to share the details of your packaging requirements, such as the box type, size, quantity, and any customization you might need. Once we have this information, we’ll give you an accurate quote right away.

2. What packaging products can I order?

At Clouds Packaging, you get a diverse range of high-quality packaging solutions, customized to meet your specific needs. You can order a wide range of custom-printed boxes, including corrugated, rigid, and folding cartons, ideal for retail, e-commerce, and shipping businesses. We also offer eco-friendly packaging boxes made from recycled materials, such as kraft paper and recycled cardboard.
Whether you are a food brand, a gift shop, a cosmetic, or an apparel business, we are the one-stop shop for a variety of tuck-end, gable, tray & sleeve, sliding, mailer, pillow, die-cut, auto-lock, snap lock, clamshell, two-piece, lock bottom, hexagon, 5-panel hanger, 1-2-3 bottom display lid, and many more boxes.

3. Will I see proof of my order?

Yes, at Clouds Packaging, we provide a mockup for your order before proceeding with production. Once we receive your design file, we review it thoroughly and send you proof for approval. This allows you to cross-check any design or layout issue to ensure that everything is up to your expectations. Our digital mockup is free of cost. You can ask for it and can request adjustments if needed. Once it is approved from your side, we will begin the production process.

4. What is the production time for my order?

Use this text to share information about your brand with your customers. Describe a product, Production time begins once we have received your artwork, it has been approved, and Half payment, including shipping fees, has been processed. The production speed can be selected during the order placement process depending on your work. You will need to approve the press-ready proof (either electronic or hard copy) before to avoid delays.

5. What shipping methods do you offer?

We offer the following shipping methods:

1. Standard Shipping:
Delivery Time: 12 to 15 days.

2. Express Shipping:
Delivery Time: 7 to 8 days.

3. Premium Shipping:
Delivery Time: 4 to 5 days.

Note: The delivery time mentioned is applicable after the completion of production.

6. Can I cancel my order if there’s a delay in production?

Unfortunately, we cannot accept cancellations due to delays in the printing process. We strive to complete orders promptly, but external factors such as equipment failure may occasionally cause delays. If there are issues like equipment failure, expedited charges will be refunded.

7. Are there any additional charges for shipping outside?

No, not any additional charges would be applied for shipments.

8. What happens if my order is delayed during shipping?

While we aim to ship orders on time, we are not responsible for delays caused by external factors like bad weather, customs delays, or shipping company issues.
Claims for lost or damaged shipments can be filed after 20 days from the shipment date.

9. What if I provide the wrong delivery address?

If you provide an incorrect shipping address, we will charge additional shipping fees for re-shipping the order. Be sure to double-check your delivery address during checkout to avoid delays and extra costs.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number. You can use this tracking number to monitor your shipment’s status.

11. Do you offer returns or exchanges?

We do not offer returns or exchanges for custom orders once the production has started. Please ensure that all details, including artwork and shipping information, are accurate before confirming your order.

12. What happens if my package is damaged during shipping?

Clouds Packaging is not liable for damages that occur during shipping. If your order arrives damaged, you can file a claim with the shipping company after 20 days from the shipment date.

13. How do I approve my proof for production?

You will receive a proof (electronic or hard copy) after uploading your artwork. You need to approve the proof before the production process to begin. This approval is essential for the order to be printed and shipped on time.

14. Are there any hidden fees or additional costs?

At Clouds Packaging, we are transparent about our pricing and make sure that there are no hidden charges. However, there are some factors that may incur additional costs, depending on your specific needs. For example, if you want your order expedited, an additional rush fee may apply to ensure faster production and shipping.

15. What type of print files do you require?

We accept many standard images file types which include any of the following:
✓ JPG
✓ GIF
✓ PNG
✓ TIFF
✓ CDR

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.